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AI Engineering

AI agent development that takes real work off your team.

We design, build and run AI agents that answer customers, process documents and move work through your systems, with clear limits, human approval for anything important and a full record of every action.

  • ISO 9001 certified
  • NDA on request
  • You own the code
Example: AI agents & agentic AIRunning
  1. TriggerA customer message, email, form or system event starts… Step 1
  2. UnderstandThe model reads the request and context retrieved from… Step 2
  3. Act through toolsScoped API or MCP tools look up records or… Step 3
  4. CheckRules and confidence thresholds decide what proceeds automatically Step 4
  5. ReviewExceptions go to a person with a summary Step 5
  6. LogEvery step is recorded for audit and improvement Step 6
Illustrative workflow — shows the shape of the work, not a client system.

Trusted by 100+ clients in 25 countries

  • Hitachi
  • Harley-Davidson
  • Eicher
  • MoHUA
  • Forus
  • Thara Profintech
  • CANARY
  • SwiftDoc
  • GoEjar
  • Rekhta
  • Wateen
  • drinkprime
  • ITS
  • KeyBs Pay
  • Golden Swift
  • SNAPi
  • iSKIP
  • GymDoctorNow
  • Qualitas Health
  • ADT Africa Insurance Brokers
  • Drive By Estate
  • Okey Dokey
  • Protiviti India
  • Al Rabban Group
  • HFXPAY
  • Kespay
  • TigerPay
  • Rayyan Natural Water
  • Tweggo
  • DPay

In short

What is AI agent development?

AI agent development is building software that understands a request, works out the steps and completes them using your systems, such as checking an order, updating a booking or routing a document. Appsums builds agents with clear limits, human approval for sensitive actions, testing on real cases and monitoring once live.

Capability
AI Engineering
Best for
FinTech, Healthcare, Retail and eCommerce
Ways to work
Fixed scope, dedicated team or time and materials
Typical tools
Python, OpenAI, Anthropic, LangChain

What we offer

Our AI agents & agentic AI services.

Take the complete service, or just the parts you need. Every engagement is shaped around your goals, your users and your budget.

  • Agent strategy and use-case selection

    Start right

    We review your operations, pick the tasks where an agent saves the most time with the least risk, and agree how success will be measured before any build begins.

  • Customer service agents

    Support

    Agents that answer order, booking, billing and account questions on your website, app, WhatsApp and email, in English and Arabic, and hand over to a person with full context when needed.

  • Back-office and document agents

    Operations

    Agents that read invoices, contracts, claims and ID documents, check them against your rules and systems, and route each case to the right person or queue.

  • Multi-agent workflows

    Orchestration

    Several specialised agents working together on longer processes, such as onboarding a customer or preparing a quote, with a coordinator that keeps every step on track.

  • Tool and system integration

    Connected

    Secure connections to your CRM, ERP, ticketing, payments and databases through APIs or MCP servers, each with the smallest set of permissions the agent needs.

  • Human-in-the-loop controls

    Governance

    Approval screens, spending limits and escalation rules so refunds, account changes and other sensitive actions always wait for a person.

  • Testing and evaluation

    Quality

    Test sets built from your real cases, scored before every release, so you know how accurate the agent is before customers rely on it.

  • Monitoring and improvement

    Run

    Dashboards for volume, accuracy, cost and response time, alerts for anything unusual, and regular releases that make the agent better each month.

Why clients trust us

Real products, real businesses, since 2018.

From startups launching their first app to ministries and global brands, businesses in 25 countries rely on Appsums to build, run and grow their software.

15+
years in IT
8+
years as Appsums
100+
clients
25
countries

Why Appsums

Why choose Appsums for AI agents & agentic AI?

An engineering partner you can hold to account, with the experience, processes and people to deliver.

  • Built for production, not demos

    We design for real data, real users and the awkward edge cases from day one, so your agent keeps working after launch.

  • You stay in control

    Every agent has written rules for what it may do alone, what needs approval and what it must never do.

  • Model-independent

    We are not tied to one AI provider. We pick the best model for each task and you can switch later without a rebuild.

  • Your data stays protected

    Least-privilege access, regional hosting options and NDA-backed engagements keep sensitive data safe.

  • English and Arabic

    Agents that understand and reply naturally in both languages, tested with real conversations from your market.

  • One team, end to end

    Strategy, engineering, testing and support from the same team, so nothing gets lost between hand-offs.

How we work

How we deliver AI agents & agentic AI.

Six clear stages from first call to a product that keeps improving. You always know what is happening, what comes next and what it costs.

  • Weekly demosSee real progress, not status reports
  • One accountable leadA single person who owns delivery
  • Written milestonesScope and budget agreed up front
  1. Stage 1 of 6

    Discovery and AI mapping

    • Find the tasks where AI saves the most time
    • Agree goals and success measures
    • Check risks and what AI must not do
  2. Stage 2 of 6

    Data and systems review

    • Review data quality and access
    • Map the systems AI must connect to
    • Plan security and data residency
  3. Stage 3 of 6

    Design and planning

    • Choose models and architecture
    • Design guardrails and approvals
    • Agree scope, timeline and budget
  4. Stage 4 of 6

    Build and integrate

    • Build the AI feature or agent
    • Connect it to your tools and data
    • Weekly demos on real examples
  5. Stage 5 of 6

    Test and launch

    • Score accuracy on real cases
    • Safety and permission checks
    • Phased roll-out to users
  6. Stage 6 of 6

    Monitor and improve

    • Track accuracy, cost and usage
    • Alerts for anything unusual
    • Regular improvements each month

Hire experts

Hire AI agents & agentic AI experts.

Add the right people to your project, full-time or part-time, working your hours and inside your tools.

  • AI agent developers

    Engineers who design agent logic, tools and memory, and connect them to your systems.

    • Agent design
    • Tool and API integration
    • Multi-agent workflows
    • Guardrails
  • LLM engineers

    Specialists in prompts, retrieval and model selection for accurate, affordable answers.

    • Prompt engineering
    • RAG pipelines
    • Model selection
    • Cost optimisation
  • AI QA engineers

    Testers who build evaluation sets and check accuracy, safety and edge cases before release.

    • Evaluation sets
    • Regression testing
    • Safety checks
    • Release reports
  • MLOps engineers

    Engineers who deploy, monitor and scale your agents in the cloud.

    • Deployment pipelines
    • Monitoring
    • Scaling
    • Cost tracking

Client voice

What our clients say.

In their own words, from the founders and leaders we build for. All reviews

  • The developers at Appsums did 8 apps for our company so far all published by GooglePlay and the App Store. They are committed, diligent, cost-effective and deliver results quickly. They fix bugs with relentless efficiency and I would highly recommend them if you need an app or website to be custom built.

    Dr Richard McMahon Dr Richard McMahonCEO / Founder, SwiftDoc Pty Ltd
  • Azad & his co-worker, I found them most technical and prompt in giving solutions to my requirements. They have all guts to go beyond what you think and bring to them. I would definitely recommend this team to go with it.

    Ryan Kuriakose Ryan KuriakoseCEO / Founder, Orphidia
  • The team delivered beyond my expectation as in the early stages I was little hesitant in choosing this small team for Video Streaming project, but team at appsums proved me wrong by all means. I would simply recommend Appsums to any.

    Zaid Sameer Zaid SameerCEO / Founder, Zee Media
  • We required a complex set of apps to be published in the App Store and Google PlayStore for clients to use worldwide. The apps must talk to a central database and rely on numerous APIs and custom coding which all works seamlessly. The team are very experienced with years of post Graduate experience in computer science and programming. The simple fact is that they deliver and we would not hesitate to use them again for any app coding, web design, SEO, API development, app publishing, debugging, website design and cloud computing, cloud servers, SSL functions, database management and on-going IT support. It is a rare thing indeed to find a company that is as dedicated to your success as the team at Appsums.

    Hannah Elman Hannah ElmanCFO, SwiftLaw Pty Ltd
  • My experience with AppSums has been from the beginning extremely trustful and transparent, which I think is the key factor when you are outsourcing the development of a product overseas.

    Alberto Martin Alberto MartinManaging Director, Quiero Inc
  • I contacted the Appsums team a couple of months ago through LinkedIn. I asked them to create and take care of my professional website in UAE. Mr. Azad immediately proved to be competent and available. I definitely recommend Appsums and Mr. Azad to my Colleagues and friends!

    Dr Sergio Velanti Dr Sergio VelantiMD | CEODubai, UAE
  • Working with Appsums technology has been a wonderful experience. They went above and beyond to transform a concept into a reality. We asked them for the world, and they gave us a whole universe.

    Sophie Solimini Sophie SoliminiCEO / FounderToronto, Canada
  • Working with Appsums has been one great experience. They are great in understanding the requirements but what is more important team is very flexible in implementing feedback and doing iteration loops.!

    Ivan Andabak Ivan AndabakCEO / Co-FounderZagreb, Croatia
  • We have provided Appsums a very tight timeline to build an App for our Company and their team exceeded our expectations. They completed my dream Project Couture Singapore in very less time.

    Kia Lim Kia LimCEO / Founder, Couture Singapore
  • We’ve been working with them for over 2 years now and we couldn’t be happier with the extreme value they’ve brought to us. Azad and Hashim were by our side throughout all the steps of our Patients Education Mobile App development from beginning discovery phase to screens designs to implementing processes and features, making sure everything was how we intended it every step of the way. They are true Business PARTNERS.

    Danish Khan Danish KhanZonal Account Manager, Novo Nordisk
  • I have been connected with the team for a few years and my experience has been really good. I have worked on several projects with the team and every time Azad and his team exceed my expectations. They work great because they share everything transparently and there are never any surprises for me. I continue to work with them on several other projects.

    Ankur Bhardwaj Ankur BhardwajCEO / Founder, Flexus Solutions, LLC
  • I had a product was developed in bad way and I almost lost it but then AppSums team took it over and fixed everything and we are almost finished, my product will see the lights soon inshallah because of them

    Areej Alyousef Areej AlyousefBusiness Demand Manager, Mobily & stcPay

Long-term partnerships

Work such as Thara Profintech's investment platform in Kuwait continues as an ongoing engineering partnership, release after release.

Clients across regions

Delivery for clients in the GCC, Africa, Asia, Europe and North America.

References on request

During evaluation we arrange conversations with clients in similar sectors.

Industries

AI agents & agentic AI across industries.

We know the rules, users and systems of the industries we work in, so you spend less time explaining and more time launching.

AI agents & agentic AI for

FinTech

Agents that handle KYC checks, card and wallet queries, dispute intake and payment follow-ups.

Explore FinTech

Technologies

The technology we build with.

Popular, proven tools that are easy to grow and easy to hire for, so your product is never locked in to us.

Most used for AI agents & agentic AI:

PythonOpenAIAnthropicLangChainNode.jsPostgreSQLRedisAWS

Web and mobile

  • React
  • Next.js
  • Angular
  • Vue.js
  • TypeScript
  • JavaScript
  • Tailwind CSS
  • Flutter
  • Dart
  • Swift
  • Kotlin
  • Jetpack Compose
  • Android
  • iOS
  • Ionic
  • Figma

Backend and data

  • Node.js
  • Express
  • NestJS
  • Python
  • Django
  • FastAPI
  • PHP
  • Laravel
  • .NET
  • Spring
  • GraphQL
  • Socket.IO
  • MongoDB
  • PostgreSQL
  • MySQL
  • MariaDB
  • Redis
  • Elasticsearch
  • Firebase
  • Supabase
  • Prisma

Cloud and DevOps

  • AWS
  • Google Cloud
  • DigitalOcean
  • Docker
  • Kubernetes
  • Terraform
  • GitHub Actions
  • Jenkins
  • Nginx
  • Grafana
  • RabbitMQ
  • Kafka
  • Jest
  • Cypress
  • Selenium
  • Postman
  • Jira

AI and integrations

  • OpenAI
  • Anthropic
  • Gemini
  • Llama (Meta)
  • LangChain
  • Hugging Face
  • PyTorch
  • TensorFlow
  • Ollama
  • NumPy
  • Pandas
  • scikit-learn
  • Stripe
  • PayPal
  • Twilio
  • WhatsApp Business
  • Google Maps
  • Shopify
  • WordPress

Security and trust

Security, privacy and IP built into how we work.

Security by design

  • Secure architecture and code reviews
  • Encryption in transit and at rest
  • Vulnerability checks before release
  • Dependencies kept up to date

Data protection

  • Least-privilege, role-based access
  • Separate test and live environments
  • Hosting in the region you choose
  • Credentials handed back at the end

Contracts and IP

  • NDA signed before detailed talks
  • You own all code, designs and data
  • Clear scope and statements of work
  • Confidentiality for every team member

Quality and governance

  • ISO 9001 certified quality management
  • Documented, audited processes
  • Progress and risk reports every sprint
  • Release checklists and sign-off
ISO9001

ISO 9001 certified. Quality you can rely on.

Our quality management system is independently certified, so every project follows documented, audited processes from kick-off to support.

FAQs

Frequently asked questions.

Anything else about AI agents & agentic AI? Ask us directly. A real engineer reads every message.

What exactly is an AI agent?

It is software that understands a request, works out the steps and carries them out using your systems, much like a trained assistant would. Unlike a basic chatbot, it can take actions, not just answer questions.

How is an agent different from a chatbot?

A chatbot mainly answers questions. An agent can also look up records, update systems, create tickets, send messages and complete multi-step tasks, within the limits you set.

Can an agent make mistakes?

Any AI can. That is why we set clear limits, test on your real cases before launch and send important actions to a person for approval.

Which AI models do you use?

We work with leading models from OpenAI, Anthropic, Google and open-source providers, choosing per task on accuracy, cost, speed and data rules. You can switch later.

Is our data safe?

Agents only get the access they need, we can host in your preferred region, and we sign your NDA before we see any data.

How long does it take to launch a first agent?

A focused first agent is usually ready to test in a few weeks. We agree a firm plan once we understand the task and your systems.

What does an AI agent cost to run?

Running costs depend on volume and the model used. We estimate them up front and design the agent to keep costs predictable as usage grows.

Ready to talk about AI agents & agentic AI?

Tell us what you have in mind. A real engineer will reply within one business day, and we are happy to sign an NDA first.