AI Engineering
AI agent development that takes real work off your team.
We design, build and run AI agents that answer customers, process documents and move work through your systems, with clear limits, human approval for anything important and a full record of every action.
- ISO 9001 certified
- NDA on request
- You own the code
- TriggerA customer message, email, form or system event starts… Step 1
- UnderstandThe model reads the request and context retrieved from… Step 2
- Act through toolsScoped API or MCP tools look up records or… Step 3
- CheckRules and confidence thresholds decide what proceeds automatically Step 4
- ReviewExceptions go to a person with a summary Step 5
- LogEvery step is recorded for audit and improvement Step 6
Trusted by 100+ clients in 25 countries
In short
What is AI agent development?
AI agent development is building software that understands a request, works out the steps and completes them using your systems, such as checking an order, updating a booking or routing a document. Appsums builds agents with clear limits, human approval for sensitive actions, testing on real cases and monitoring once live.
- Capability
- AI Engineering
- Best for
- FinTech, Healthcare, Retail and eCommerce
- Ways to work
- Fixed scope, dedicated team or time and materials
- Typical tools
- Python, OpenAI, Anthropic, LangChain
What we offer
Our AI agents & agentic AI services.
Take the complete service, or just the parts you need. Every engagement is shaped around your goals, your users and your budget.
-
Start right
Agent strategy and use-case selection
We review your operations, pick the tasks where an agent saves the most time with the least risk, and agree how success will be measured before any build begins.
-
Support
Customer service agents
Agents that answer order, booking, billing and account questions on your website, app, WhatsApp and email, in English and Arabic, and hand over to a person with full context when needed.
-
Operations
Back-office and document agents
Agents that read invoices, contracts, claims and ID documents, check them against your rules and systems, and route each case to the right person or queue.
-
Orchestration
Multi-agent workflows
Several specialised agents working together on longer processes, such as onboarding a customer or preparing a quote, with a coordinator that keeps every step on track.
-
Connected
Tool and system integration
Secure connections to your CRM, ERP, ticketing, payments and databases through APIs or MCP servers, each with the smallest set of permissions the agent needs.
-
Governance
Human-in-the-loop controls
Approval screens, spending limits and escalation rules so refunds, account changes and other sensitive actions always wait for a person.
-
Quality
Testing and evaluation
Test sets built from your real cases, scored before every release, so you know how accurate the agent is before customers rely on it.
-
Run
Monitoring and improvement
Dashboards for volume, accuracy, cost and response time, alerts for anything unusual, and regular releases that make the agent better each month.
Why clients trust us
Real products, real businesses, since 2018.
From startups launching their first app to ministries and global brands, businesses in 25 countries rely on Appsums to build, run and grow their software.
- 15+
- years in IT
- 8+
- years as Appsums
- 100+
- clients
- 25
- countries
Why Appsums
Why choose Appsums for AI agents & agentic AI?
An engineering partner you can hold to account, with the experience, processes and people to deliver.
Built for production, not demos
We design for real data, real users and the awkward edge cases from day one, so your agent keeps working after launch.
You stay in control
Every agent has written rules for what it may do alone, what needs approval and what it must never do.
Model-independent
We are not tied to one AI provider. We pick the best model for each task and you can switch later without a rebuild.
Your data stays protected
Least-privilege access, regional hosting options and NDA-backed engagements keep sensitive data safe.
English and Arabic
Agents that understand and reply naturally in both languages, tested with real conversations from your market.
One team, end to end
Strategy, engineering, testing and support from the same team, so nothing gets lost between hand-offs.
How we work
How we deliver AI agents & agentic AI.
Six clear stages from first call to a product that keeps improving. You always know what is happening, what comes next and what it costs.
- Weekly demosSee real progress, not status reports
- One accountable leadA single person who owns delivery
- Written milestonesScope and budget agreed up front
-
Stage 1 of 6
Discovery and AI mapping
- Find the tasks where AI saves the most time
- Agree goals and success measures
- Check risks and what AI must not do
-
Stage 2 of 6
Data and systems review
- Review data quality and access
- Map the systems AI must connect to
- Plan security and data residency
-
Stage 3 of 6
Design and planning
- Choose models and architecture
- Design guardrails and approvals
- Agree scope, timeline and budget
-
Stage 4 of 6
Build and integrate
- Build the AI feature or agent
- Connect it to your tools and data
- Weekly demos on real examples
-
Stage 5 of 6
Test and launch
- Score accuracy on real cases
- Safety and permission checks
- Phased roll-out to users
-
Stage 6 of 6
Monitor and improve
- Track accuracy, cost and usage
- Alerts for anything unusual
- Regular improvements each month
Hire experts
Hire AI agents & agentic AI experts.
Add the right people to your project, full-time or part-time, working your hours and inside your tools.
-
AI agent developers
Engineers who design agent logic, tools and memory, and connect them to your systems.
- Agent design
- Tool and API integration
- Multi-agent workflows
- Guardrails
-
LLM engineers
Specialists in prompts, retrieval and model selection for accurate, affordable answers.
- Prompt engineering
- RAG pipelines
- Model selection
- Cost optimisation
-
AI QA engineers
Testers who build evaluation sets and check accuracy, safety and edge cases before release.
- Evaluation sets
- Regression testing
- Safety checks
- Release reports
-
MLOps engineers
Engineers who deploy, monitor and scale your agents in the cloud.
- Deployment pipelines
- Monitoring
- Scaling
- Cost tracking
Our work
Products we have built and launched.
A few of the platforms where AI agents & agentic AI was part of what we delivered. All work
Client voice
What our clients say.
In their own words, from the founders and leaders we build for. All reviews
- 5.0 Clutch · 10 reviews Checked 28 October 2026
- 4.9 GoodFirms · 12 reviews Checked 28 October 2026
- 5.0 The Manifest · 9 reviews Checked 27 October 2026
Long-term partnerships
Work such as Thara Profintech's investment platform in Kuwait continues as an ongoing engineering partnership, release after release.
Clients across regions
Delivery for clients in the GCC, Africa, Asia, Europe and North America.
References on request
During evaluation we arrange conversations with clients in similar sectors.
Industries
AI agents & agentic AI across industries.
We know the rules, users and systems of the industries we work in, so you spend less time explaining and more time launching.
AI agents & agentic AI for
FinTech
Agents that handle KYC checks, card and wallet queries, dispute intake and payment follow-ups.
Explore FinTechAI agents & agentic AI for
Healthcare
Appointment booking, patient FAQs, intake forms and staff assistants that follow strict privacy rules.
Explore HealthcareAI agents & agentic AI for
Retail and eCommerce
Order tracking, returns, product questions and personalised recommendations around the clock.
Explore Retail and eCommerceAI agents & agentic AI for
Logistics
Shipment status, delivery rescheduling, proof-of-delivery checks and exception handling for dispatch teams.
Explore LogisticsAI agents & agentic AI for
Real estate
Lead qualification, viewing bookings, tenant requests and document collection for property teams.
Explore Real estateAI agents & agentic AI for
Enterprise and SaaS
Internal help desks, sales assistants and account-management agents connected to your CRM.
Explore Enterprise and SaaSTechnologies
The technology we build with.
Popular, proven tools that are easy to grow and easy to hire for, so your product is never locked in to us.
Most used for AI agents & agentic AI:
Web and mobile
- React
- Next.js
- Angular
- Vue.js
- TypeScript
- JavaScript
- Tailwind CSS
- Flutter
- Dart
- Swift
- Kotlin
- Jetpack Compose
- Android
- iOS
- Ionic
- Figma
Backend and data
- Node.js
- Express
- NestJS
- Python
- Django
- FastAPI
- PHP
- Laravel
- .NET
- Spring
- GraphQL
- Socket.IO
- MongoDB
- PostgreSQL
- MySQL
- MariaDB
- Redis
- Elasticsearch
- Firebase
- Supabase
- Prisma
Cloud and DevOps
- AWS
- Google Cloud
- DigitalOcean
- Docker
- Kubernetes
- Terraform
- GitHub Actions
- Jenkins
- Nginx
- Grafana
- RabbitMQ
- Kafka
- Jest
- Cypress
- Selenium
- Postman
- Jira
AI and integrations
- OpenAI
- Anthropic
- Gemini
- Llama (Meta)
- LangChain
- Hugging Face
- PyTorch
- TensorFlow
- Ollama
- NumPy
- Pandas
- scikit-learn
- Stripe
- PayPal
- Twilio
- WhatsApp Business
- Google Maps
- Shopify
- WordPress
Security and trust
Security, privacy and IP built into how we work.
Security by design
- Secure architecture and code reviews
- Encryption in transit and at rest
- Vulnerability checks before release
- Dependencies kept up to date
Data protection
- Least-privilege, role-based access
- Separate test and live environments
- Hosting in the region you choose
- Credentials handed back at the end
Contracts and IP
- NDA signed before detailed talks
- You own all code, designs and data
- Clear scope and statements of work
- Confidentiality for every team member
Quality and governance
- ISO 9001 certified quality management
- Documented, audited processes
- Progress and risk reports every sprint
- Release checklists and sign-off
ISO 9001 certified. Quality you can rely on.
Our quality management system is independently certified, so every project follows documented, audited processes from kick-off to support.
Want a head start?
Start from a ready-made solution.
Launch sooner by building on one of our proven solutions, branded as yours and shaped to your market. All solutions
- AI Agent Solutions Task-specific AI agents with tool access, human approvals and monitoring. See the solution
- AI Chatbot Development Chatbots grounded in your content, with human handover and analytics. See the solution
- Workflow Automation Automated workflows across forms, documents, email and business systems. See the solution
Explore more
Explore our full range of services.
Most clients start with one service and add others as they grow. The same team keeps the context.
FAQs
Frequently asked questions.
Anything else about AI agents & agentic AI? Ask us directly. A real engineer reads every message.
What exactly is an AI agent?
It is software that understands a request, works out the steps and carries them out using your systems, much like a trained assistant would. Unlike a basic chatbot, it can take actions, not just answer questions.
How is an agent different from a chatbot?
A chatbot mainly answers questions. An agent can also look up records, update systems, create tickets, send messages and complete multi-step tasks, within the limits you set.
Can an agent make mistakes?
Any AI can. That is why we set clear limits, test on your real cases before launch and send important actions to a person for approval.
Which AI models do you use?
We work with leading models from OpenAI, Anthropic, Google and open-source providers, choosing per task on accuracy, cost, speed and data rules. You can switch later.
Is our data safe?
Agents only get the access they need, we can host in your preferred region, and we sign your NDA before we see any data.
How long does it take to launch a first agent?
A focused first agent is usually ready to test in a few weeks. We agree a firm plan once we understand the task and your systems.
What does an AI agent cost to run?
Running costs depend on volume and the model used. We estimate them up front and design the agent to keep costs predictable as usage grows.






























