CANARI - Transforming the Dining Payment Experience
CANARI is a web-based payment solution designed specifically for the food and beverage industry, including restaurants, cafes, lounges, and other dine-in venues.
Brief About CANARI
CANARI is a web-based payment solution designed specifically for the food and beverage industry, including restaurants, cafes, lounges, and other dine-in venues. It offers a seamless, contactless payment experience that enables customers to interact with dining establishments in a modern and efficient manner. Using NFC technology, CANARI allows customers to view menus, place orders, split bills, apply promo codes, receive electronic receipts, rate restaurants, and complete payments with just a tap of their smartphones on NFC stands placed on tables. This innovative solution eliminates the need for downloading apps or creating accounts, making the dining experience simpler and more enjoyable for patrons.
Technologies We Used
The Challenge
Inefficient Payment Processes
Lengthy wait times for bills and payment processing can lead to customer dissatisfaction and reduced table turnover, impacting revenue.
Limited Customer Feedback Mechanisms
Restaurants often struggle to gather timely and actionable feedback from customers, which can hinder improvements in service and customer satisfaction.
Manual Operations
Staff are frequently bogged down with administrative tasks like handling payments, which detracts from their ability to focus on customer service.
Health and Safety Concerns
The need for physical interactions during payment can pose health risks, especially in the context of post-pandemic dining.
Lack of Technological Integration
Many dining establishments lack integrated solutions that combine menu access, ordering, payment, and feedback collection, leading to fragmented customer experiences.
The Solution
Appsums partnered with CANARI to develop a comprehensive solution that addresses these challenges through a multi-faceted approach
Customer Web App
Contactless Experience
By utilizing NFC technology, customers can access the menu and payment options without downloading an app, simply by tapping their smartphone on the table's NFC stand.
Streamlined Ordering and Payment
Customers can view the menu, place orders, split bills, and pay electronically, all from a single web-based platform.
Feedback Integration
Customers can rate their dining experience and leave reviews directly through CANARI, enhancing the restaurant's online reputation.
Vendor Admin Panel
Real-Time Transaction Monitoring
Restaurant owners and staff have access to a dashboard that provides real-time updates on all transactions, enabling efficient financial management.
Table Management
The platform allows vendors to track table occupancy, and order status, and streamline operations, optimizing the dining experience and ensuring efficient use of resources.
Promotion and Discount Management
Restaurants can easily create and manage promo codes to attract and retain customers.
Enhanced Customer Insights
Access to customer feedback and ratings allows for better understanding and improvement of service quality.
The Impact
CANARI’s implementation has significantly transformed the dining experience, delivering measurable benefits for both customers and dining establishments
Client Testimonial
